Troubleshooting

Most connection problems are solved by one of the steps below. Try them in order.

The app won't connect#

1. Check that your device is online without the VPN.
2. Try a different location; the one you picked may be busy.
3. If you're on hotel, airport or office Wi-Fi, complete any sign-in page first, then reconnect.
4. Restart the app, and if needed your device.

The connection is slow#

• Choose a location closer to you; distance is the biggest factor in speed.
• Pick a location with lower load.
• Switch from Wi-Fi to a wired connection, or move closer to your router.

A website or app isn't working#

• Some services restrict access from VPN servers. Try another location in the same country.
• Banking and payment apps may ask you to verify yourself when your location changes. This is expected.

No internet after disconnecting#

If you quit the app while the kill switch was blocking traffic, reopen Pivien and disconnect normally, or turn the kill switch off, to restore your regular connection.